Many web-sites, particularly silver jewellery sites are operated by 'here-today gone tomorrow' companies. The simple check is to firstly see if there is a full postal address - not a P.O.box number. Secondly check whether the company has an existing high street shop - bricks and mortar are far safer than temporary 'unit 13' etc. We have well established silver jewellery stores and therefore you can rest assured that any problems can be resolved with real, physical premises and not simply a bogus site with a PO box number.
Safe online shopping
Is a page on a web-site safe and secure? The answer is simple. If you look at your browsers address bar you will see the address begins' http'. If its a secure page( i.e. no-one else can see you or any information on your computer) then it begins 'https'. The 's' stands for secure. If you are just viewing a page generally HTTP is fine but if you start entering credit card or personal details make sure the page on which the form is located begins HTTPS. If you have a paypal account never respond to their e-mails unless it is addressed to you by your name and not e.g. dear customer. Currently there are a lot of fake paypal and bank sites around. If you have any doubts then come in and visit our jewellery shop or Contact us
As with any bank please be aware that there are a lot of 'phising' i.e. fake sites. Always use a trusted link and not a link from an e-mail.
Also do not be misled by the plethora of gold star icons or logos that appear on sites with the usual 'safe' or 100% guarantee written into them. Generally these certificates and awards mean absolutely nothing particularly when you try to get a refund. Always check out if the site has a bricks and mortar establishment - if it has not move on.